Cancellations, Exchanges & Manufacturer Defect Policy
We understand that purchasing medical products requires careful consideration, and we are committed to ensuring transparency and fairness in our policies. Please take a moment to review the following Terms & Conditions, which govern cancellations, exchanges, and claims related to manufacturer defects.
1. All Sales Are Final
Due to the nature of our products—many of which are custom-ordered or medically regulated—all sales are considered final.
Insurable Medical Compression Stockings: All insurable medical compression stockings are non-refundable. Exchanges may be accepted under specific conditions outlined below.
Non-Exchangeable Items: Custom items, dyed products, modified products, and special-order merchandise are non-refundable and will not be exchanged under any circumstances.
No Returns: We do not offer returns for refunds. Exchanges are only permitted under the specific conditions outlined below.
2. Order Cancellations
Orders are processed swiftly to ensure timely delivery. Once an order has been processed, it cannot be canceled.
Pre-Processing Cancellation: If you wish to cancel an order prior to processing, please contact us immediately at support@pharmafeet.com.
Post Processing (Regular orders): If cancellation is possible after processing has started, a restocking fee of 10% may apply.
Post Processing (Custom & Special Orders): These orders are not cancellable once we have started processing them.
3. Exchange Policy
Including Manufacturer Defect & Sizing Issues
We accept exchanges within 30 days of product receipt under the following conditions:
a) Manufacturer Defects
Products exhibiting verified manufacturer defects are eligible for exchange. These must be reported within 30 days of delivery.
Manufacturer defects do not include:
- Normal wear and tear
- Improper application, care, or maintenance
- External damage (e.g., from fingernails, toenails, snags)
If you suspect a manufacturer defect, please initiate an exchange following the process in Section 4.
b) Size Exchanges
If the product does not fit properly, you may request a size exchange under these conditions:
- Product must be unused and in original packaging
- One package may be opened strictly for sampling purposes
- Exchanges are accepted within 30 days of receipt
Shipping Responsibilities:
Customers are responsible for all shipping fees involved in the exchange, including shipping the item to PharmaFeet and receiving the replacement.
4. Exchange Process
Before initiating an exchange, please ensure your product meets the criteria:
- Item must be unworn, undamaged, and unmarked
- All original packaging and accessories must be included
- One package may be opened for size sampling; all other items must remain unopened
To begin your exchange, please contact us directly at support@pharmafeet.com. Once confirmed, follow these shipping guidelines:
- Do not apply shipping labels directly to the product box
- Place the product box inside another box or wrap it securely
- Include a receipt and a brief note explaining the reason for exchange
Important Notes:
- All returns must be prepaid.
- Cahs On Delivery Shipments will be refused and returned at your expense.
- Upon receiving your item, we will conduct a quality inspection and confirm eligibility for exchange.
5. Shipping & Handling
Initial Orders
We offer free shipping on all customer orders.
Exchange/Return Shipping
Customers are responsible for all shipping fees related to exchanges unless otherwise agreed upon.
Lost or Damaged Shipments
If your shipment is lost or damaged in transit, contact us immediately at support@pharmafeet.com. We will assist you in filing a claim with the courier service.
Returned-to-Sender Packages
Packages may be returned to us for the following reasons:
- Three unsuccessful delivery attempts
- Failure to pick up the parcel within 5–15 business days from the courier depot
In such cases, reshipping fees will apply.
6. Order Errors
If there is an error in your order (e.g., incorrect item received), please notify us immediately. We will take prompt action to resolve the issue and ensure you receive the correct product.
No Taxes Policy for Prescription Items
Certain items sold by PharmaFeet may be eligible for tax exemption (zero-rated) under Canadian tax law if purchased with a prescription from a licensed medical practitioner and used by the individual named on the prescription.
To purchase without tax:
- Email a copy of your prescription to support@pharmafeet.com
- A member of our team will contact you by phone to complete the order with taxes waived
Note: Prescriptions must be dated on or before the purchase date in order for taxes to be removed.
Privacy & Security Policy
At PharmaFeet, protecting your personal data is a responsibility we take seriously. We are committed to securing your confidential information, including your name, address, phone number, and email.
In specific situations, such as verifying insurance coverage or processing claims, we may share only the information necessary to facilitate these processes with third parties (e.g., insurers).
Your purchase history will never be shared with third parties, except as required by insurance providers or as mandated by law.
Credit card transactions are protected by SSL (Secure Socket Layer) encryption to ensure your data remains secure during transmission.
We value your trust and work hard to uphold the highest standards of data protection and integrity.
Contact Information
For all inquiries, exchanges, insurance-related purchases, or privacy concerns, please contact us:
We appreciate your trust in PharmaFeet and are here to support you every step of the way!