PharmaFeet Inc. (“PharmaFeet,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information in accordance with applicable Canadian privacy laws, including Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25) and the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy explains how we collect, use, disclose, retain, and protect your information when you interact with our website, complete our forms, communicate with us, or use our services.
1. Information We Collect
We collect only the information reasonably necessary to provide our services, communicate with you, and fulfill applicable legal and operational requirements.
a) Personal Information
This may include:
- First and last name
- Date of birth
- Email address
- Phone number
- Mailing address
- Employer or company name
- Insurance provider and policy information
- Payment or billing information (where applicable)
b) Health-Related Information
When you request assistance in obtaining a prescription, insurance reimbursement support, or personalized compression stocking recommendations, we may collect limited health-related information, such as:
- Symptoms or condition descriptions
- Compression needs
- Prescription information
- Measurements related to compression stocking fitting
- Relevant insurance or reimbursement information
Because health-related information is considered sensitive personal information under applicable privacy laws, PharmaFeet obtains your explicit consent before collecting, using, storing, or transmitting this information.
2. How We Use Your Information
We use your information only for purposes that are reasonable and necessary to provide our services, including:
- To contact you and respond to your inquiries
- To provide information about our products and services
- To coordinate fittings and product recommendations
- To assist you in obtaining a prescription for compression stockings
- To coordinate with licensed healthcare professionals
- To support insurance or reimbursement processes
- To process orders, payments, shipping, and customer support requests
- To improve our services, website functionality, and customer experience
- To comply with legal and regulatory obligations
We collect, use, and disclose personal information only with your consent or as otherwise permitted or required by law.
3. Prescription & Telehealth Facilitation
PharmaFeet Inc. does not provide medical advice, diagnosis, or treatment.
If you request assistance in obtaining a prescription:
- Your information may be securely transmitted to a licensed healthcare professional
- The healthcare professional will independently assess your request
- A prescription may or may not be issued based on their professional judgment
PharmaFeet acts solely as a facilitator and does not establish a physician-patient relationship.
4. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only in the following circumstances:
a) Healthcare Providers
Your information may be shared with licensed healthcare professionals for the purpose of evaluating your request and issuing a prescription or recommendation.
b) Service Providers
We may share information with trusted third-party providers who support our operations, including providers related to:
- Customer relationship management (CRM)
- Cloud storage and document management
- Form processing
- Email communications
- Payment processing
- Shipping and logistics
- Website analytics and hosting
These providers are contractually or legally required to safeguard your information and use it only for authorized purposes.
c) Cross-Border Processing
Some of our service providers may store or process personal information outside Quebec or Canada, including in jurisdictions where privacy laws may differ from those in your province or territory.
When information is transferred outside Quebec or Canada, PharmaFeet takes reasonable steps to ensure that your information remains adequately protected and handled in accordance with applicable privacy laws.
d) Legal Requirements
We may disclose personal information where required or permitted by applicable laws, regulations, court orders, or lawful requests from public authorities.
5. Data Security
We implement reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information against unauthorized access, loss, theft, misuse, disclosure, alteration, or destruction.
These measures may include:
- Access controls and role-based permissions
- Secure cloud storage
- Multi-factor authentication
- Encryption and password protections
- Employee confidentiality obligations
- Restricted access to sensitive health-related information
While we take appropriate security measures, no system or method of transmission can be guaranteed to be completely secure, and we cannot guarantee absolute security.
6. Confidentiality Incidents
In the event of a confidentiality incident involving personal information that presents a risk of serious harm, PharmaFeet will take reasonable steps to reduce the risk of harm and will notify affected individuals and applicable regulatory authorities as required by law.
PharmaFeet maintains internal procedures for handling and documenting confidentiality incidents in accordance with applicable privacy legislation.
7. Your Rights
Subject to applicable laws, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Withdraw your consent to the use or disclosure of your information, subject to legal or contractual restrictions
- Request deletion of your information where permitted by law
- Request that we cease disseminating personal information where applicable
- Request a copy of your personal information in a structured and commonly used technological format, where legally applicable
To exercise your rights, please contact our Privacy Officer using the information below.
You also have the right to file a complaint with the applicable provincial or federal privacy authority.
8. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Support website functionality
- Improve website performance and user experience
- Analyze website traffic and usage patterns
- Support analytics and marketing initiatives
These technologies may include essential, analytics, performance, and advertising cookies.
You may manage or disable cookies through your browser settings; however, certain features of the website may not function properly if cookies are disabled.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal or regulatory obligations, resolve disputes, and enforce our agreements.
When personal information is no longer required, it is securely destroyed, deleted, or anonymized in accordance with applicable laws and internal retention practices.
10. Automated Decision-Making
PharmaFeet does not use personal information to make solely automated decisions that produce legal or similarly significant effects on individuals.
11. Minors
Our services are intended for individuals aged 18 and older.
We do not knowingly collect personal information from minors without appropriate consent from a parent or legal guardian.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with an updated effective date.
Your continued use of our services following the posting of changes constitutes acceptance of the updated Privacy Policy.
13. Privacy Officer
PharmaFeet Inc. has designated Florimond Ogier as the Privacy Officer responsible for overseeing compliance with applicable privacy laws and the protection of personal information.
For any privacy-related questions, requests, concerns, or complaints, you may contact:
Florimond Ogier
Privacy Officer
PharmaFeet Inc.
privacy@pharmafeet.com
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
PharmaFeet Inc.
630-1200 Rue Saint-Alexandre
Montreal, QC H3B 3H5
Canada
Email: info@pharmafeet.com
Address: 630-1200 Rue Saint-Alexandre, Montreal, QC, H3B 3H5, Canada